Customer Service Specialist

The Customer Service Specialist role at PetroApp is a vital part of our company's success. As a Customer Service Specialist, you will be responsible for delivering exceptional customer service and ensuring customer satisfaction.

Company Description:

PetroApp is a regional SaaS Company grown in Saudi Arabia since 2018 and then expanded into the Egyptian market providing a software system that automates your fleet management, saves your resources, and helps with waste control and applying high-level standards of internal control on fleet management besides digitalizing all types of car services payment and tracking systems. PetroApp filled in the gap for reasonable control over fuel consumption, fleet management cost, and digital transformation through an” Application” solution that controls this process in addition to fuel consumption reports for each car.

Responsibilities:

• Handle incoming customer service inquiries via phone, email, and chat in a professional and timely manner
• Provide accurate information about PetroApp's services to customers
• Troubleshoot customer issues and resolve complaints effectively and efficiently
• Keep records of customer interactions and transactions in the CRM system
• Collaborate with other departments to escalate and resolve customer issues
• Ensure customer satisfaction and retention by providing excellent service
• Identify opportunities for product or service improvements based on customer feedback

Requirements

• High school diploma or equivalent (Bachelor's degree preferred)
• 1-3 years of customer service experience
• Excellent communication and interpersonal skills
• Ability to handle difficult customer situations with empathy and professionalism
• Strong problem-solving and conflict resolution abilities
• Proficiency in computer systems and CRM software
• Ability to work in a fast-paced environment and handle multiple priorities.

Benefits

• Private Health Insurance
• Performance Bonus