Customer Service Specialist

Job Title: Customer Service Specialist

Key Responsibilities:

• Handle a high volume of inbound and outbound calls while accurately assessing customer needs to ensure satisfaction.
• Assist customers with order placement and follow up on production and delivery schedules.
• Greet clients and visitors professionally, maintaining a positive and welcoming company image.
• Maintain and update the client database, ensuring accurate hard copy and electronic records.
• Build and maintain sustainable relationships with clients through clear, effective, and professional communication.
• Provide detailed product information and resolve customer inquiries efficiently and promptly.
• Handle customer complaints, coordinate with internal teams, and ensure timely and satisfactory resolutions.
• Follow up on deliveries, payments, dispatches, QR codes, artwork approvals, and proforma invoices.
• Ensure compliance with QHSE, Food Safety (FS), and GMP standards at all times.
  
  
  

Job Requirements:

• Bachelors degree in Business Administration or a relevant field.
• 6 months of proven experience in a customer service or related role.
• Excellent command of the English language, both written and spoken.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Proficiency in MS Office applications.
• Ability to multitask, prioritize responsibilities, and work efficiently under pressure.
• Strong problem-solving skills and attention to detail.
  
  
  

Job Conditions:

• Full-Time Position
• Sunday to Thursday
• From 7:30AM - 3:30PM