Customer Service Specialist

Overview
We are seeking a dynamic and enthusiastic Customer Service Specialist to join the team of a large global Consumer Goods company! This role is perfect for individuals who thrive on helping others, possess excellent communication skills, and enjoy engaging with diverse clients. As a Customer Service Specialist, you will be the point of contact for the organization, providing exceptional support to all customers and ensuring their experience is positive, efficient, and memorable. Your energy and proactive approach will drive customer satisfaction and foster long-term relationships.

Duties

• Respond promptly to customer inquiries via email and phone; emphasis on email customer service
• Assist clients with product or service questions, troubleshooting issues, and resolving complaints with professionalism and patience
• Conduct outbound email responses and calling to follow up on customer requests or gather feedback for continuous improvement
• Manage data entry tasks accurately within our customer relationship management (CRM) system and maintain detailed records of interactions
• Support sales efforts by identifying customer needs, promoting relevant products or services, and contributing to client retention strategies
• Handle cash transactions securely when necessary, ensuring proper cash handling procedures are followed
• Collaborate with team members to improve customer support processes and share insights gained from client interactions

Qualifications

• Prior experience in customer service environments or customer support roles is preferred, with a strong emphasis in email customer service
• Strong sales aptitude with the ability to upsell or cross-sell products effectively
• Excellent communication skills—both verbal and written—are essential for success in this role
• Proficiency in Microsoft Office applications (Word, Excel) and general computer skills required for daily tasks
• Experience with outbound calling campaigns and call center operations is advantageous
• Demonstrated analysis skills to assess customer needs and resolve issues efficiently
• Ability to perform data entry quickly and accurately while maintaining attention to detail
• Familiarity with call etiquette standards and professional demeanor during all interactions

Pay: $16.00 per hour

Work Location: In person