Customer Service Specialist

Find a Better Way...

...to use your skills and experience.

This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way.

We are looking for a Customer Service Specialist to provide support for all order management activities including especially instruments and equipment data by close communication with all related departments and customers.

Responsibilities

• Responsible for all order management, order placing activities, through close communication with sales department & Europe and Levant area distributors,
• Ensure timely entry and processing of orders according to shipment schedules & follow the order processing timeline,
• Share the shipping documents with Levant distributors after prechecking completed (Packing list, invoice, AWB-SWB, COO)
• Analyse customer complaints and ensure appropriate actions are taken to resolve issues.
• Manage customer master data,
• Tracking open order - backorder for the distributors,
• Set a meeting with the distributors and Europe Team to be aligned for the orders, shipments and loadings,
• Have an incoterm knowledge,
• Actively participate in improving supply chain processes.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain, Logistics Management, or a related field,
• Advanced proficiency in English; knowledge of German is an asset,
• Minimum of 3 years of experience in Supply Chain, Customer Service, or related functions,
• Strong proficiency in ERP systems and Microsoft Excel; experience with SAP SD module is a plus,
• Familiarity with Customer Service and Order Management systems,
• Strong team player with excellent communication, problem-solving, and conflict-resolution skills,
• Strong analytical and presentation skills with high attention to detail,
• For male candidates, completion of military service is required.

What Do We Offer?

• Private health insurance coverage from day one,
• Life insurance,
• A dynamic and collaborative work environment,
• Opportunities for learning, development, and career growth,
• A family atmosphere as well as innovative working in an international environment. You will join a stable and healthy company, market leader in its field, certified as Great Place to Work.

Equal Opportunity Statement

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