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Customer Service Specialist 3 (Fleet)
Description
Schedule: Monday-Friday 7:00am-4:00pm
Travel Requirements: Work on location in Tumwater, with frequent travel in Thurston County and occasional travel required throughout the state.
Who We Are
The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.
What you will be doing:
You will serve as the lead for Fleet’s transportation operations, overseeing the workflow of receiving, prepping, deploying, and turning in vehicles, and coordinating the work of transportation helpers and drivers. As the Fleet Pre-Delivery Dispatcher, you will assist in Fleet Operations duties to include the following: receive, track, and process new vehicle deliveries; purchase order verification of delivered vehicles; process surplus vehicle and equipment; maintain accurate inventory log of new and surplus vehicles located statewide; and coordinate the dispatching, delivery, and pickup of Fleet and Surplus Operations vehicles. The successful completion of these duties will effectively enable Fleet Operations to provide customer agencies with safe, reliable, economical, and environmentally friendly vehicles.
Duties
Working Conditions:
Tools and Equipment
Sit down forklifts, Safety vest and/or jacket, gloves and appropriate PPE as needed. Various shop tools, such as power drills, buffer, and miscellaneous small tools.
Customer Interactions
Frequent: Coordinating new vehicle pickup and delivery with customers. Answer customer questions and provide solutions in-person, by email, and over the phone.
Work Setting
Frequent: A majority of the work will be done outdoors, in seasonally inclement weather conditions.
Some of what you will enjoy doing includes:
- Providing direction to transportation helpers and CSS2s during vehicle prep activities.
- Ensuring consistent application of Fleet’s standards during inspections and prep.
- Receiving new vehicles from the dealers; to include verifying delivered vehicle(s) match the delivery paperwork (Bill of Lading or dealer invoices) and the original purchase order documents(s).
- Verifying new vehicles are delivered with required delivery paperwork and specified after-market equipment.
- Preparing and processing receiving paperwork for Fleet Operations Customer Account Representative (CAR) and Billing Sections.
- Preparing vehicles for agency pick up and/or delivery; to include install license plates, fueling, fluid checks, removal of dealer stickers and vehicle wrap, proper installation of state logo decals, maintenance stickers, and new vehicle packet paperwork.
- Deploying vehicles to customer agencies: to include providing instruction and training to customers on new vehicle operation.
- Receiving and inspecting agency turn-in vehicles for condition and safety concerns.
- Serving as the primary point of coordination for all transportation driver assignments.
- Scheduling and dispatching drivers to appropriate locations according to Customer Account Representative, CARs Supervisor or Dispatch Customer Service Manager’s deployment request.
- Coordinating vehicle transport to a variety of vendor facilities and throughout DES locations.
- Assigning drivers routes, destinations, and timelines, as well as maintaining contact with drivers who are on the road.
- Evaluation of turn-in vehicle(s) condition to include vehicle damage, interior condition, tires, windshield, customer concerns, road test, and report safety items to supervisor.
- Documenting condition of vehicles using the Fleet Operations turn-in inspection form.
- Removal of all state property and decals; remove log, and dispose licenses, clean and detail when needed.
Qualifications
REQUIRED:
Three (3) years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
OR
One year of experience as a Customer Service Specialist 2.
OR
Equivalent education/experience.
AND
- Two years of professional work experience in Fleet Management, Fleet Administration, or related field. Experience may be gained concurrent to the above required experience.
- Ability to move items up to 40 lbs.
- Must possess a valid driver’s license under Washington State law and maintain a driving record free from serious traffic violations.
Diversity, Equity, and Inclusion (DEI) Competencies
Incumbents to this position must possess and demonstrate the following competencies:
- Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful and inclusive workplace.
- Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment.
- Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment.
- Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive, and respectful environment when working with members of the group, team, organization, or community.
- Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization.
- Find the full DEI competencies and their descriptions here.
PREFERRED:
Proficient with MS Office (word, outlook, excel)
Supplemental Information
How to Apply:
Interested? We would love to hear from you! Click “Apply” at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.
Please attach the following documents to be considered for the position. Failure to do so may result in you not being considered for the position:
- A letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position.
- A current resume detailing your experience and education.
- A list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview)
**Do not attach any documents that include photos or private information (social security number, year of birth, etc.)
NOTE: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not substitute for completing the “duties summary” section or supplemental questions of the application. Please do not “refer to resume” for detail, or your application may be disqualified.
NOTE: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not substitute for completing the “duties summary” section or supplemental questions of the application. Please do not “refer to resume” for detail, or your application may be disqualified.
Union Inclusion:
This position is included in a bargaining unit represented by the Washington Federation of State Employees (WFSE).
Background Check Notice:Prior to any new appointment into the Department of Enterprise Services, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position.
Opportunity for All:
The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity diversity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.
Contact Information:
For questions about this recruitment or to request a reasonable accommodation in the application process, contact Angie Anderson at jobs@des.wa.gov.
Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
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