Customer Service Specialist - Banking & Finance

Job Description:

Provide service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank.

MAJOR DUTIES AND RESPONSIBILITIES:

• Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.
• Examine checks deposited and determine proper funds availability based on regulation requirements and completed Hold Notices.
• Process savings withdrawals.
• Cash checks: verify endorsements, receive proper identification, and ensure validity.
• Identify counterfeit currency.
• Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.

• Process orders and maintenance for ATM/Debit cards and check orders.
• Assist customers with online and mobile banking troubleshooting.
• Process routine account file maintenance changes.
• Refer customers to the proper department for issues that cannot be resolved at the teller line.
• Count and roll loose coins.
• Buy and sell currency from the vault as necessary, ensuring that the teller drawer cash limits are not exceeded.
• Balance drawer daily, including periodic batching of cashed checks.

Experience and Skills:

JOB REQUIREMENTS:

• Bachelor's Degree Preferred
• Excellent customer service skills
• Mathematical skills

ENTRY LEVEL SKILLS AND ABILITIES:

• Represent the bank in a courteous and professional manner.
• Possess strong written and verbal communication skills.
• Ability to obtain, understand and use complex materials from various sources such as regulations and procedures.

• Ability to multi-task and maintain accuracy in an environment with regular interruptions.
• Ability to adjust to changes and proceed with a positive attitude.
• Possess strong decision making abilities.
• Ability to work independently and within a team environment.
• Working knowledge of all laws, regulations and bank policies.
• Working knowledge of the Precision bank system.
• Ability to analyze daily processes for efficiency.

Job Benefits:

Very competitive starting salary plus bonus

• 4% match on 401k
• 3 months maternity leave
• The employee participates in the insurance premium at approximately $35/month for health
• Short term/Long term disability paid in full
• Life Insurance 1x annual salary
• Outstanding culture with a fun office atmosphere and many in office perks
• A leadership team that will do whatever it takes to help employees grow and succeed

From: YourHire