Customer Service Specialist - Clinic

Heal Hub, a leading rehabilitation and wellness clinic in Dubai, is expanding its Customer Service team as part of the next phase of growth. We are looking for experienced, energetic, and customer-focused professionals witha proactive and service-driven attitude and genuine interest in health and fitness.

Key Responsibilities

• Welcome clients warmly and manage check-in/check-out
• Handle appointment bookings and internal communication
• Manage payments and daily closing reports
• Provide exceptional service, answer inquiries, and guide clients through their visit
• Maintain reception area cleanliness and ensure smooth clinic flow
• Coordinate with clinicians regarding patient schedules
• Assist with admin tasks, insurance documentation, and customer follow-ups

Requirements

· 3–5 years of Front Desk experience in UAE within a clinic, wellness center, physiotherapy, chiropractic, or similar healthcare environment

· Strong understanding of appointment management and clinic operations

· Excellent communication skills in English

· Tech-savvy and comfortable using scheduling systems

· Organised, detail-oriented, and able to handle fast-paced environments

· Positive attitude, team player, and proactive problem-solver

· Genuine interest in wellness, fitness, and rehabilitation

What We Offer

· Competitive salary

· Visa + medical insurance

· Growth opportunities in a fast-expanding brand

· Professional development and internal training

Job Type: Full-time

Pay: AED5,500.00 - AED6,250.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• healthcare: 3 years (Required)

Work Location: On the road