Customer Service Specialist – E-commerce

Job Title: Customer Service Specialist – E-commerce
Company: GrowthRise Solutions
Location: Bahria Town Phase 7, Rawalpindi
Openings: 4
Schedule: 8 hours/day, 6 days/week
Mode: On-site (not remote)

Role Overview

GrowthRise Solutions is hiring Customer Service Specialists – E-commerce to join our growing operations team. In this role, you will handle customer inquiries, manage orders and returns, and provide live support to ensure a smooth shopping experience for international customers. We are looking for detail-oriented, tech-savvy individuals with strong English communication skills who can thrive in a fast-paced environment.

Key Responsibilities

• Customer Support: Respond promptly and professionally to customer queries via chat and other channels.
• Order & Return Management: Process, track, and manage customer orders and returns accurately.
• Live Chat Assistance: Handle real-time conversations to resolve customer concerns.
• Data Entry & Updates: Maintain accurate customer records in internal systems.
• Microsoft Office: Use Excel and Word for reporting, tracking, and documentation.
• Communication: Deliver clear written and verbal support to international customers.

Qualifications

• Bachelor’s degree in any discipline.
• English communication skills (written & verbal).
• Must bring a personal laptop to work.
• Availability to work daily on-site at our office, Bahria Town Phase 7 office.

What We Offer

• Comprehensive training and ongoing support.
• A stable, full-time, on-site opportunity.
• Growth potential within a fast-expanding company.

Job Type: Full-time
Work Location: On-site – Bahria Town Phase 7, Rawalpindi

Job Type: Full-time

Pay: From Rs40,000.00 per month

Work Location: In person