Customer Service Specialist - French Speaking

Customer Care Specialist - French Speaking Company Overview

Greenbull is an international group of companies operating across France, Switzerland, and the United Arab Emirates. Through our flagship brands, Greenbull develops activities across several industries: Finance, Insurance, Real Estate, Education, Media, E-commerce, and Hospitality.

Job Overview - About the Role

We are looking for a Customer Care Specialist to join our team and support multiple brands, including financial, investment and real estate brands.

This role is ideal for someone highly organised, proactive, and customer-focused, with excellent written communication skills in both French and English. You will play a key role in onboarding new customers, supporting existing clients, and ensuring an outstanding customer experience across all touchpoints.

We are looking for a profile with 2 to 3 years of experience, with a senior mindset: structured, reliable, fast learner, able to handle complexity, and able to maintain very high quality standards.

Key Responsibilities

• Handle customer communications primarily via email, ensuring:
  • Perfect grammar and spelling in French (native level) and English (fluent)
  • Polite, clear, and professional tone at all times
  • Zero mistakes in customer facing emails
  • Maintain a high level of responsiveness and follow up
  • Ensure every client interaction reflects a premium and trustworthy experience
• Onboard new customers by following precise processes and ensuring all steps are completed accurately
• Support existing customers with general inquiries and ongoing needs
• Handle occasional customer calls for complex or sensitive cases, demonstrating confidence and strong process understanding
• 3) Multi brand operations:
  • Manage multiple brands and tasks simultaneously with efficiency and consistency
  • Be able to handle surges in communication around product launches and high activity periods
  • Coordinate internally to ensure fast resolution and smooth customer journeys
• 4) Problem solving mindset:
  • Be proactive in identifying potential issues and resolving them before escalation
  • Demonstrate strong judgement, structure, and prioritisation skills
  • Contribute to improving internal processes and customer experience continuously

Experience

• 2-3 years of experience in Customer Care / Customer Support / Client Operations / Onboarding
• Experience in a fast paced environment with high quality standards
• Strong interest in finance and financial products (banking, investing, insurance, fintech, etc.)

Languages

• English: fluent (written and spoken)

Core skills

• Exceptional written communication skills (clarity, grammar, tone)
• Strong attention to detail and high standards
• Highly organised, reliable, and structured
• Solution oriented, proactive, and involved
• Comfortable working with digital tools and structured workflows

Required Tools & Systems (must have)

• CRM: ActiveCampaign & HubSpot
• Internal tools: ability to quickly use and navigate internal platforms and structured processes in a multi brand environment

Ideal Candidate - AI experience (nice to have)

• Identify improvements and help build scalable processes with your manager
• Experience with, or strong interest in, automation and long term workflow solutions
• Proactively suggest improvements that reduce repetitive tasks
• Ability to think in AI enhanced workflows (automation, smart routing, follow ups, process optimisation)

Why Join Greenbull?

At Greenbull, it's more than a job - it's a chance to grow, create, and make an impact in a fast paced, international group where ideas thrive and projects flourish.

What we offer

• Wellness programs, telehealth access and discounts on memberships
• 45 remote days per year (9 working weeks)
• Tools and support to strengthen your financial well being
• Learning & development support (up to $1,500 in company products per year)
• Impact initiatives and community projects worldwide