Customer Service Specialist – Spanish – Pristina, Kosovo

Are you fluent in Spanish and looking for exciting customer service jobs in Kosovo? Fusion CX is hiring Customer Service Specialists – Spanish in Pristina to support our growing international operations. If you are passionate about helping customers, solving problems, and building meaningful connections, this is your opportunity to join a people-first workplace that values communication, care, and career growth.

Whether you’re exploring Kosovo call centre jobs, Spanish-speaking roles in Pristina, or career opportunities in customer service, Fusion CX offers a supportive and rewarding environment where your skills make a real impact.

Job Description:

About the Role

As a Customer Service Specialist (Spanish) at Fusion CX, you will assist clients across multiple channels: phone, email, and chat to deliver accurate information and resolve concerns with utmost professionalism and empathy. You will ensure every customer interaction reflects Fusion CX’s values of quality, clarity, and trust.

Key Responsibilities

• Assist clients with inquiries and requests via phone, email, or chat.
• Manage and resolve customer issues efficiently and professionally.
• Provide accurate information about products, services, and company policies.
• Maintain a high level of customer satisfaction through excellent communication.
• Keep detailed and accurate records of all customer interactions.
• Follow up on customer requests to ensure complete satisfaction.

Job Requirements:

• Excellent communication and interpersonal skills.
• Minimum of one year of experience in customer service or a related field.
• Excellent knowledge of Spanish (B2, C1, or C2 level).
• Ability to multitask and work effectively in a fast-paced environment.
• Strong attention to detail, adaptability, and team spirit.

Why Join Fusion CX Kosovo?

At Fusion CX, we believe in people powering performance. As a Customer Service Specialist – Spanish, you’ll join a collaborative international team where professional growth, learning, and recognition are part of everyday work.

Here’s what you can look forward to:

• Competitive compensation package that reflects your skills and performance.
• Opportunities for professional growth and career advancement within a global organization.
• A positive and supportive work environment that values teamwork and communication.
• The chance to work with a collaborative international team and gain global exposure.
• Access to ongoing training and development programs designed to enhance your success.

Join Fusion CX and be part of a team that connects people, performance, and purpose.
If you’re looking for Kosovo call center jobs, Spanish-speaking customer service jobs in Pristina, or career opportunities in Kosovo, apply now and start your journey with Fusion CX — where growth feels personal and success is shared.