Customer Service Supervisor (Maternity Cover - 8 Months)

Overview:

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Pepsi, Doritos and Lipton Ice Tea, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.

We are looking for an energetic and analytical Customer Service Supervisor to join our team for a temporary period. This is a unique opportunity for a fresh graduate or a junior professional to dive into the heart of supply chain operations, focusing on key metrics like OTIF, OSA, and TAG.

If you have a natural ability to explain complex ideas in a simple way and a passion for transforming raw data into meaningful stories, this role is for you. We value a "finisher" mindset—someone who doesn't just identify a problem but enjoys the journey of following through until a concrete result is achieved. You will learn to navigate stakeholder relationships and influence operational alignment, turning numbers into real-world impact

Responsibilities:

Key Responsibilities

• Data into Insights: Support the preparation and presentation of holistic service analytics (OFR, OTIF, OSA) and customer inventory reports.
• Simplicity & Clarity: Assist in developing reporting standards that make complex data easy to understand for senior management, helping to drive better business decisions.
• Root Cause Explorer: Dive deep into service KPIs to find the "why" behind the numbers, ensuring issues are tracked and resolved effectively.
• Collaborative Learning: Work closely with customer management and global Supply Chain teams to understand customer segmentation and service catalogues.
• Strategic Partnering: Act as a bridge between data and action by supporting internal and external stakeholders in continuous improvement initiatives.
• Process Ownership: Help maintain a cross-functional and collaborative work environment focused on delivering customer-centric results.

Qualifications:

• University degree in Engineering, Logistics, Business Administration, or related fields.
• New graduates or professionals with up to 1-2 years of experience who are eager to build a career in FMCG and Supply Chain.
• Strong interest in working with numbers and the ability to translate data into actionable business insights.
• Advanced knowledge of MS Office (especially Excel and PowerPoint). Familiarity with Power BI, SAP, or digital data tools is a great plus.
• Excellent verbal and written communication skills, with a talent for making the complex sound simple.
• A proactive "can-do" attitude with strong ownership of assigned tasks.
• Fluency in English is a must.