Customer Service Support Specialist - TS/SCI with Polygraph

Clearance Level

Top Secret SCI + Polygraph

REQ#: RQ217313

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.

WHAT YOU’LL NEED TO SUCCEED:

Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Required Experience: 5+ years of related
Required Skills & Experience:
Strong understanding of LAN/WAN architectures and proven ability to diagnose and resolve network issues.
Hands-on experience with VPN technologies, including Cisco VPN and comparable client solutions.
Demonstrated excellence in customer service and end‑user support.
Experience delivering technical support across diverse systems and environments.
System administration experience with both Windows and Linux operating systems.
Proficiency in troubleshooting hardware, telephony, and video conferencing equipment.
Experience deploying, configuring, and validating hardware and software components.
Skilled in using enterprise ticketing and incident‑management systems.
Practical experience supporting and maintaining Windows OS environments.
Practical experience supporting and maintaining Linux OS environments.
Security Clearance Level: TS/SCI with Polygraph
Desired Skills and Experience
Demonstrated adherence to exceptional security practices, including handling Restricted Handling (RH) data.
Experience supporting specialized systems such as FSA3 and FiCE.
Certification as a Data Transfer Officer.
Certification as a Krypto Handling Technician.
Training or experience supporting special “Back Room” operational requirements.
Advanced training in FSA3 and FiCE architectures, including associated troubleshooting procedures.
Location: Chantilly, VA - On Customer Site
U.S. Citizenship Required

GDIT IS YOUR PLACE:

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

#OpportunityOwned
#GDITCareers
#WeAreGDIT
#JET
#GDITEnhanced2026
#VA_2026Alumni

Work Requirements

Years of Experience

5 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $107,744 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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