Customer Service - Swing Shift

You can work an alternate schedule, only working 26 weeks/year, but getting paid for 52! This schedule runs 12 hours/day 7 days on and 7 days off, 10am to 10pm Monday - Thursday, 9am to 9pm Friday, 8:30am to 8:30pm Saturday - Sunday. If you’re looking for a great career with a dynamic company, join us at Buchanan.

Pay, Benefits, And More
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental, and vision), 401(k), life insurance, disability, and more.

What You’ll Do On a Typical Day

• Provide reliable support to brokerage, tracking, admin, and approvals teams.
• Backup support may be needed if we are down a person
• Bid on loads consistently using the DAT quick rate lookup tool
• Track the shipments won based on the sales code and rate
• The person who bid the won load should have their name as the CSR in LME
• Update ETAs and relay time-sensitive information using Trucker Tools, Text Locate, and RingCentral.
• Field calls from various phone queues, ensuring prompt and accurate assistance.
• Maintain professional communication with carriers, dispatchers, and drivers on behalf of the company.
• Act as a central point of coordination by relaying updates and solutions between carriers and internal teams.
• Other duties as assigned

Be part of something big.