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Customer Service Team Leader
Karachi, Pakistan
- Location: Karachi
- Shift Timings: Rotational
- Education: Intermediate/Graduation
-
Experience: 1-2 years of customer service experience. Prior exposure to handling inbound & outbound calls is a plus.
- Must possess excellent written and verbal communication.
- Having good technical skills and able to resolve complex issues.
- Handle escalated calls and resolve customer problems.
- Must Lead and motivate team to optimum performance levels to achieve agreed targets.
- Deliver all departmental, self and team KPI's, achieving set targets and objectives.
- Manage team KPIs and ensure that each member of the team provide optimum level of customer services to the customer.
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