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Customer Service Team Leader Jeddah-Makkah

Employment requirements
  • Full knowledge of Call Center Key Performance Indicators (KPIs).
  • Bilingual proficiency in Arabic and English (spoken and written).
  • Minimum of 1 year of experience in call center management in a Supervisory or Team Leader role.
  • Strong people management and organizational skills.
  • Strong decision-making ability and problem-solving skills.
  • Good knowledge of quality assurance and call monitoring processes.
  • Ability to coach, train, and develop call center agents to improve performance.
  • Strong communication and reporting skills, with the ability to analyze performance reports and improve team productivity.

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