Customer Service Team Leader Jeddah-Makkah

Employment requirements

Full knowledge of Call Center Key Performance Indicators (KPIs).
Bilingual proficiency in Arabic and English (spoken and written).
Minimum of 1 year of experience in call center management in a Supervisory or Team Leader role.
Strong people management and organizational skills.
Strong decision-making ability and problem-solving skills.
Good knowledge of quality assurance and call monitoring processes.
Ability to coach, train, and develop call center agents to improve performance.
Strong communication and reporting skills, with the ability to analyze performance reports and improve team productivity.

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