Customer Service - Travel Vacancies - English

Operations

Summary

Description

Advisor I, Travel position will deliver high-touch customer care to travelers embarking on worldwide travel, finding solutions for flights, hotels, car rentals, and beyond for their trips.

In this role, you will be:

• The first point of contact for customers, providing exceptional service across phone, email, and chat. Answer questions, address concerns, and guide them through the booking process with patience and a smile.

• A problem-solver extraordinaire, tackling last-minute changes and unexpected hiccups with grace and resourcefulness. Ensure smooth sailing (or smooth flying!) throughout their journey.

• A travel knowledge bank, offering expert advice on destinations, attractions, local customs, and hidden gems. You'll be their go-to guide for everything travel!

• A brand ambassador, building lasting relationships with customers and turning them into lifelong travel enthusiasts. Exceed expectations and make every interaction a delight.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)

• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer.

• Clarify customer requirements; probe for understanding, and use tools and resources to appropriately provide resolution to the customer.

• Prepare complete and accurate work including appropriately notating accounts as required.

• Maintain basic knowledge of client products and/or services.

• Participate in activities designed to improve customer satisfaction and business performance.

• Track, document, and retrieve information in the call tracking database.

Candidate Profile

• A minimum high school diploma with 3 to 6 months of relevant experience is preferred.

• Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.

• Ability to fluently communicate in the required language of support, both written and verbally.

• Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.

• Basic computer navigation skills and PC Knowledge.

• Ability to work as a team member, as well as independently.

• Dependable with proficient attention to detail.

• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.

• Able to rotate shifts, as needed.

• Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.

• Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.

• Proficient in travel booking platforms and industry software.

• A passionate traveler with a thirst for exploring new destinations and cultures.

Based on location and/or program, additional experience/skills may be required

• Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.

We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.