Customer Service/Data Entry Specialist

This position is responsible for providing exceptional customer service in the front of the office and data entry.
Responsibilities

Customer Service Duties. (45%)
o Offers exceptional customer service to students, parents, faculty, staff, and other stakeholders.
o Assists the majority of incoming customer questions via in person and over the phone.
o Shares responsibility of answering questions via email.
o Provides accurate information or refer the customer to appropriate department.
o Adheres to USG and Institutional policies and procedures at all times when assisting customers.
o Maintains inventory of office supplies and complete purchase order request when needed.
Data Entry Duties. (40%)
o Performs cashiering functions.
o Assists with analyzing and reconciling student accounts in Banner system.
o Enters miscellaneous funds into Banner system.
o Assists in daily Account Receivable deposits.
o Assists in processing of student refunds.
ID Card System. (5%)
o Assists with the Canes ID card office printing and reprinting of student ID¿s.
Performs a variety of related duties. (10%)
Required Qualifications

Knowledge and level of competency commonly associated with completion of an Associate's degree in business administration or related field.
Baccalaureate degree in a course of study related to the occupational field preferred.
More than one year of related experience required.
Proficient in Microsoft Excel and Word.
Required Documents to Attach

Resume
Cover Letter
Knowledge, Skills, & Abilities

KNOWLEDGE
Knowledge of Board of Regents business policies.
Knowledge of generally accepted accounting principles (GAAP) and Governmental Accounting Standards Board (GASB) guidelines.
Knowledge of university policies and procedures.
Knowledge of Banner system management principles.
Knowledge of computers and job-related software programs.

SKILLS
Skill in the delegation of responsibility and authority.
Skill in decision making and problem solving.
Skill in interpersonal relations and in dealing with the public.
Skill in oral and written communication.
Contact Information

For more information or questions about a job posting, please contact the Department of Human Resources by phone at 229-931-2000 or by email at hr@gsw.edu .
For technical support, please call the USG Service Desk at 877-251-2644 or support@usg.edu .
USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating eligibility for employment with Georgia Southwestern State University, as determined by Georgia Southwestern State University in its sole discretion, confirmation of the credentials and employment history reflected in application materials and, if applicable, a satisfactory credit check and drug screen.
Equal Employment Opportunity

Georgia Southwestern State University is an equal opportunity employer. As such, the University takes affirmative action to preclude discrimination in recruiting, transferring, training and terminating of employees because of race, color, creed, age, sex, national origin, veterans status, disability or any other reason in accordance with applicable state and federal statutes, executive orders and other regulations which prohibit discriminatory employment practices.
Other Information

SUPERVISORY CONTROLS
The Student Accounts Director assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results. The Student Accounts Coordinator assists in the Student Account Director¿s absence.
GUIDELINES
Guidelines include Student Accounts policies and procedures and University System of Georgia and University policies and procedures. These guidelines require judgment, selection and interpretation in application.

COMPLEXITY/SCOPE OF WORK
The work consists of varied accounting duties. Strict regulations combined with the unique needs of each student contribute to the complexity of the position.
The purpose of this position is to give exceptional customer service while maintaining USG and Institutional policies and procedures. Success in this position contributes to the efficiency and effectiveness of department operations.

CONTACTS
Contacts are typically with co-workers, other university employees, students, parents, University System of Georgia representatives, and members of the general public.
Contacts are typically to provide services; to give or exchange information; to resolve problems; to motivate or influence persons; or to justify, defend or negotiate matters.

PHYSICAL DEMANDS/ WORK ENVIRONMENT
The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, walking, or stooping.
The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY
This position has no direct supervision over personnel.