Customer Services Advisor

Job Overview:
The Customer Service Advisor will handle customer interactions to ensure all inquiries and requests are resolved efficiently. This position requires attention to detail, clear communication, and a focus on maintaining service quality standards.

Main Duties and Responsibilities:

• Receive and respond to incoming calls, emails, and messages from customers.
• Provide accurate information about products, services, and policies.
• Record customer concerns and follow up until issues are resolved.
• Escalate technical or complex cases to the appropriate department.
• Maintain records of customer communication in the company database.
• Assist in improving customer support procedures by identifying common issues.
• Adhere to company service standards and compliance requirements.

Requirements:

• High school diploma or equivalent; higher education preferred.
• Previous experience in a call center or customer service environment is an advantage.
• Strong communication and interpersonal skills.
• Basic computer literacy, including familiarity with office software and CRM systems.
• Ability to manage time effectively and prioritize multiple tasks.
• Calm and professional approach when dealing with difficult situations.

Employment Details:

• Full-time position.
• Working hours and shifts may vary based on operational needs.
• Training will be provided prior to starting the role.

Job Type: Full-time