Customer Services for Islamic Financial Products - Back Office Job -NOT SALES JOB

Timings: from 6pm to 3am Monday to Friday & Saturdays are from 5pm to 9 pm.

Gulshan e Iqbal Karachi

Industry: Financial Services

Experience Level: Minimum 1–2 years of experience in Islamic banking

Language Requirement: English Fluency is a MUST.

MALE Candidate who is well-versed in Islamic banking principles and passionate about delivering a world-class customer experience. This role requires an individual who can handle customer inquiries with professionalism, provide accurate information about Islamic banking products, and contribute to customer satisfaction and loyalty.

Key Responsibilities

Customer Interaction: Act as the first point of contact for customers via phone, email, ensuring a friendly, professional, and helpful approach.

Product Guidance: Demonstrate strong knowledge of Diminishing Musharaka, with the ability to clearly explain its structure, process, and compliance aspects to clients. While our primary offering is Diminishing Musharaka, familiarity with other Islamic banking products such as Mudarabah, Murabaha, Ijarah, and Takaful will be considered an asset.

Issue Resolution: Handle customer complaints and service requests efficiently, escalating complex issues when necessary.

Documentation: Maintain detailed records of customer interactions using CRM or internal systems, ensuring compliance with regulatory and organizational standards.

Collaboration: Work closely with sales, operations, and Shariah compliance teams to ensure smooth delivery of services.

Customer Retention: Build strong customer relationships by delivering personalized support and following up on inquiries.

Qualifications and Skills

Education: Bachelor’s degree in Business, Finance, Islamic Studies, or a related field preferred.

Experience: Minimum 1–2 years in a customer service role within an Islamic banking environment.

Language: Exceptional Skills in English.

Knowledge: Solid understanding of Islamic financial concepts and Shariah principles.

Technology: Proficiency in Microsoft Office Suite and familiarity with CRM systems.

Soft Skills: Strong interpersonal skills, problem-solving ability, emotional intelligence, and the ability to remain calm under pressure.

Job Type: Full-time

Application Question(s):

• Your Age.
• Current & Expected Salary with Details of Notice Period.
• Are you willing to work in Night shift 6pm to 3 am

Work Location: In person