Customer Services Representative

Job Summary

Tetra Pak Pakistan is looking for a Customer Service Representative who will drive Order Management and Design handling operational performance within the assigned portfolio of markets and work on a continuous improvement approach towards process improvement opportunities. This role will be based in Tetra Pak Converting Factory, Lahore.

What you will do

• Collaborate as a core member of the Key Account Management team to deliver business planning and strategic sales development for customers
• Align company's value proposition to the customer's business strategy to drive continuous improvement on service level, enhance customer loyalty while securing enhanced supply chain integration and efficiency
• Interact with various internal and external stakeholders like Planning, Production, Procurement, Logistics, Quality Assurance, Sales & Marketing and ultimately Customer Representatives
• Secure supply chain integrity of packaging material including order management, design administration, invoicing, claim administration, logistics and after-sales support
• Understand the customer's specific supply chain needs and design a customized account plan and continuously improve service levels
• Identify and drive 'easy to do business' strategies according to customer's needs and profile - VMR, E-business etc alongside execution of routine order management and design administration activities
• Identify continuous improvement projects with mutual benefits (both for the customer and company) and driving value creation to lead and deliver tangible results
• Forecast and operationalize tactical sales planning to deliver on committed sales estimates while also enabling strategic material planning to deliver supply chain flexibility and efficiency

We believe you have

• 2-3 years operational experience in the area of expertise
• Bachelor’s degree or equivalent in Engineering or Business Administration. (Master’s degree is a plus)
• Good stakeholder management skills
• Fluent in English (verbal & written)
• Good communication skills
• Expertise in Analytical and Data Visualization tools such as Power BI / Power Apps will be a plus