Customer Services Representative

Key Responsibilities

• Communicate professionally with USA clients through calls, chat & email
• Handle GMB profile updates, verifications, reviews monitoring & reporting
• Assist SEO team with basic tasks such as:
• Business listing management
• Keyword research guidance
• Local ranking checks
• Reporting & follow-ups
• Resolve customer queries related to digital marketing services
• Maintain high-quality service & meet support SLAs
• Coordinate with internal team to ensure timely client delivery
• Build long-term client relationships and ensure satisfaction
• Document interactions and updates in CRM

Required Skills

• Excellent English communication (spoken & written)
• Customer service experience preferred (Call center/CSR)
• Familiar with SEO & GMB tasks (basic understanding required)
• Strong understanding of Google Maps, reviews, and listings
• Problem-solving & active listening skills
• Ability to handle USA-based client communication confidently
• Computer & internet proficiency

Preferred Qualifications

• Experience in Digital Marketing or Local SEO support
• Knowledge of GMB suspensions, reinstatement requests & updates
• Past call center / support experience

Benefits

• Attractive bonus structure
• Friendly growth-oriented environment
• Training & career development in SEO/GMB
• Weekend off

Job Types: Full-time, Fresher

Work Location: In person