Level-1 Support Engineer

Industry: Cloud Hosting / Digital Marketing / IT Services
Location: Pakistan (supporting US, UAE, Australia, and global clients)

Job Summary

We are looking for a Level 1 Support Engineer to join our Digital Marketing Team. This role bridges technology and marketing — ensuring that websites, campaigns, analytics, and customer-facing platforms run smoothly. The ideal candidate will provide technical support for marketing tools, troubleshoot website/hosting issues, and assist with digital campaigns to enhance customer experience and business growth.

Key Responsibilities

Technical Support

• Provide first-line support for marketing-related tools (WordPress, CRM, email marketing platforms, analytics dashboards, ad managers, etc.).
• Troubleshoot basic website, hosting, and integration issues for campaigns and landing pages.
• Assist with tracking setup (Google Analytics, Tag Manager, pixels).

Digital Marketing Operations Support

• Support campaign launches by ensuring all links, landing pages, and tracking codes are functional.
• Work with the digital marketing team to test and QA ads, emails, and automation workflows.
• Help maintain SEO tools, keyword tracking, and reporting dashboards.

Client/Team Assistance

• Respond to internal tickets and requests from the Digital Marketing team.
• Document issues, resolutions, and best practices for recurring problems.
• Escalate advanced technical issues to Level 2 engineers or developers.

Data & Reporting

• Generate weekly reports on campaign performance metrics (traffic, leads, conversions).
• Track and report technical issues that impact marketing performance.

Continuous Learning

• Stay updated with marketing technologies and tools (Meta Ads, Google Ads, HubSpot, SEMrush, etc.).
• Participate in internal training for both IT troubleshooting and digital marketing basics.

Qualifications

Education

• Bachelor’s degree in Computer Science, IT, Marketing Technology, or a related field.

Experience

• 1+ year experience in technical support, IT helpdesk, or digital marketing support.
• Experience with WordPress, hosting environments, or CMS platforms is a strong plus.
• Familiarity with Google Analytics, Ads platforms, and marketing automation tools preferred.

Skills

• Strong troubleshooting skills (websites, hosting, integrations).
• Basic knowledge of HTML/CSS/JS (for minor fixes).
• Understanding of digital marketing workflows (SEO, PPC, email, social media).
• Proficiency in CRM and reporting tools.
• Strong communication and teamwork skills.

Attributes

• Tech-savvy with a problem-solving mindset.
• Ability to handle multiple tasks in a fast-paced environment.
• Eager to bridge IT and Marketing for smarter business growth.
• Proactive and detail-oriented.

Working Conditions

• Full-time role with flexible working hours.
• Hybrid/Remote options based on company policy.
• Opportunity to grow into Digital Marketing Specialist or Support Engineer (Level 2) roles.

Application Process: