Customer Services Representative - Arabic Speaker

Job Title: Customer Service Representative – Arabic Speaker
Location: Main Shahra-e-Faisal, Karachi
Employment Type: Full-time and On-site
Shift Timings: 06:00 PM to 03:00 AM PKT
Working Days: Monday to Friday

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently
• Respond to customer inquiries, complaints, and requests in a timely manner
• Provide accurate information about products, services, and company policies
• Resolve customer issues while ensuring high customer satisfaction
• Maintain detailed records of customer interactions in the CRM system
• Follow communication scripts, procedures, and quality standards
• Escalate complex issues to the appropriate department when necessary
• Meet individual and team performance targets

Requirements

• Fluency in Arabic speaking is mandatory
• Prior customer service experience in a BPO or call center environment
• Experience handling both inbound and outbound calls
• Strong problem-solving and interpersonal skills
• Ability to work in a fast-paced environment
• Basic computer and CRM system knowledge
• Flexible to work in shifts if required

Preferred Skills

• Excellent listening and communication abilities in Arabic
• Patience and empathy in dealing with customers
• Ability to multitask and manage time effectively
• Team-oriented mindset with a positive attitude

Perks & Benefits:

• OPD & IPD health coverage for self, dependents, and parents.
• Life insurance for self.
• Fuel card for male employees.
• Free pick & drop for female employees.
• In-house gym facility.
• Paid leaves & US holidays.
• Referral bonus program.

Job Type: Full-time

Application Question(s):

• What is your current salary?
• What is your expected salary?
• If selected? Would you be able to join immediately?
• Are you comfortable working onsite from 06:00 PM to 03:00 AM PKT (Night Shift)?
• Residential Area in Karachi?

Work Location: In person