Customer Services Representative - Fashion Company

About Us:
At The DeLaMode, we pride ourselves on delivering a seamless luxury shopping experience. We’re looking for a skilled and customer-focused Customer Service Representative (CSR) to join our team. If you have a passion for fashion, social media, and providing exceptional service, this role is for you.

Key Responsibilities:

• Manage and respond to all customer queries across assigned social media channels in a timely and professional manner.
• Suggest the best possible product options to customers based on their needs and preferences.
• Provide accurate product information to enhance customer experience and drive sales.
• Create and schedule engaging social media posts following provided guidelines.
• Handle customer complaints effectively while maintaining a positive brand reputation.
• Upload and update products on the e-commerce store and social platforms.
• Collaborate with internal teams when required and provide creative input for continuous improvement.

Requirements:

• Bachelor’s degree in a relevant field.
• Minimum 4 years of experience in social media customer service and post management.
• Excellent English writing skills with strong attention to detail.
• Proficiency in Photoshop and editing tools.
• Strong communication and interpersonal skills.
• Highly organized, analytical, and capable of multitasking.
• Team-oriented with the ability to bring fresh, creative ideas to the table.

Job Details:

Location: Wapda Town, Lahore. (On-Site, Full-Time)
Salary Range: PKR 50,000 – 100,000 (Depends on experience)

Job Type: Full-time

Pay: Rs50,000.00 - Rs100,000.00 per month

Application Question(s):

• What is your current salary?
• What is your expected salary?

Education:

• Bachelor's (Required)

Experience:

• Customer Service Representative: 4 years (Required)
• Customer support on social media channels: 4 years (Required)
• Adobe Photoshop: 1 year (Preferred)

Language:

• English professionally (Required)

Work Location: In person

Expected Start Date: 01/10/2025