Customer Services Representative (UK bsed)

Customer Support Representative (CSR) – Job Description Position Overview:

We are looking for a Customer Support Representative who will serve as the primary point of contact for customers, ensuring timely and accurate responses to inquiries. The ideal candidate should have strong communication skills, a customer-focused mindset, and the ability to handle customer concerns with patience and professionalism.

Key Responsibilities:

Respond to customer queries via phone, email, chat, or social media.

Provide accurate information regarding products, services, policies, and procedures.

Resolve customer issues efficiently and escalate complex cases to the relevant department.

Maintain customer records by updating information in the system.

Ensure a high level of customer satisfaction through effective communication and follow-ups.

Process orders, refunds, account updates, and service requests.

Meet performance targets including response time, quality standards, and customer satisfaction ratings.

Collaborate with the team to improve processes and enhance the customer experience.

Requirements: Minimum education: Intermediate or Bachelor’s degree preferred.

Prior experience in customer support (voice or non-voice) is a plus.

Strong verbal and written communication skills.

Good problem-solving and active listening abilities.

Ability to multitask and work in a fast-paced environment.

Familiarity with CRM systems is an advantage.

Preferred Skills:

Patience and empathy when dealing with customers.

Positive attitude and professional behaviour.

Team player with strong interpersonal skills.

Good typing speed for chat/email support.

Job Type: Full-time

Pay: Rs60,000.00 - Rs70,000.00 per month

Work Location: In person