Customer Services Representative(E- Commerce)

We urgently required “Customer Services Representative” for our Karachi Office.

Qualification: Preferably Bachelor’s degree in Business Administration or Fashion Textile Designing

Experience: Fresh to 1 years relevant

Job Description:

· Responsible for discovering and pursuing new sales prospects and maintaining customer satisfaction.

· Communicate timely correspondence with customers and staff.

· Maintaining a positive, empathetic, and professional attitude toward customers at all times.

· Responding promptly to customer inquiries.

· Communicating with customers through various channels.

· Acknowledging and resolving customer complaints.

· Knowing our products inside and out so that you can answer questions.

· Processing orders, forms, applications, and requests.

· Keeping records of customer interactions, transactions, comments, and complaints.

· Communicating and coordinating with colleagues as necessary.

· Providing feedback on the efficiency of the customer service process.

· Managing a team of junior customer service representatives.

· Ensure customer satisfaction and provide professional customer support.

· Literacy of any graphic design tool / editing software e.g Photoshop & / or Canva will be an additional advantage.

Position Type: Full time

Salary: Market Competitive

Vacant Position: 02

Location: Karachi, Pakistan

Email Subject: Customer Services Representative

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Experience:

• CSR relevant: 1 year (Preferred)

Work Location: In person