Customer Service/Sales Associate

Job Overview
We are seeking a dynamic and friendly Front Desk Receptionist to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and support office management activities. Your energetic approach and organizational skills will ensure smooth daily operations, creating a positive experience for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your administrative expertise in a fast-paced environment.

Duties

• Greet and check in clients in a warm, professional manner, ensuring a welcoming atmosphere at all times
• Accurately check out clients, process payments, and review services/products purchased
• Provide outstanding customer service by addressing client needs, questions, and concerns promptly and professionally
• Answer incoming phone calls, respond to inquiries, and efficiently schedule, confirm, and manage appointments
• Maintain a clean, organized, and presentable front desk and lobby area
• Perform administrative duties such as scanning, filing, data entry, and maintaining client records
• Effectively communicate service offerings, memberships, promotions, and retail products to clients
• Actively contribute to sales by recommending upgrades, memberships, and skincare/wellness products
• Collaborate with team members to ensure smooth daily operations and exceptional client flow

Qualifications

• Proven experience in office administration or clerical roles with strong organizational skills.
• Excellent computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications.
• Familiarity with multi-line phone systems and professional phone etiquette.
• Bilingual abilities are highly desirable to serve diverse client needs effectively.
• Strong typing skills with attention to detail for proofreading and data entry tasks.
• Ability to manage time efficiently and prioritize tasks in a fast-paced environment.

Pay: $14.00 - $15.00 per hour

Benefits:

• Employee discount

Work Location: In person