Customer Service/Sales Representative

About Us

At American Adventure Labs, we design, build, and ship innovative off-road vehicle accessories that help customers explore with confidence. We’re a fast-growing, adventure-driven manufacturing company that thrives on creativity, teamwork, and customer satisfaction.

Position Overview

We’re looking for an enthusiastic and detail-oriented Customer Service / Sales Representative to join our team. This person will be the first point of contact for customers — answering product questions, processing orders, and helping our customers have the best possible experience before and after the sale.

Responsibilities

• Serve as the main point of contact for customer inquiries via phone, email, chat, and social media.
• Provide product information, pricing, and technical guidance to help customers make informed purchasing decisions.
• Process orders, returns, and exchanges in our ERP system (Odoo).
• Follow up with customers post-purchase to ensure satisfaction and identify upsell opportunities.
• Collaborate with marketing on promotions and customer feedback initiatives.

Qualifications

• 1+ years of experience in customer service or sales (manufacturing or e-commerce experience preferred).
• Strong communication and problem-solving skills.
• Positive Attitude and Team Player
• Comfortable with technology and able to learn new systems quickly (experience with Odoo, Shopify, or similar ERP/CRM systems a plus).
• Organized and detail-oriented, with strong multitasking abilities.
• A genuine desire to help people and deliver an exceptional customer experience.

What We Offer

• Competitive pay with performance-based bonuses.
• Adventure-friendly work culture.
• Opportunities for growth within a fast-paced company.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Experience:

• Customer service: 1 year (Required)

Work Location: In person