Customer Solution Manager - Vertical Transportations

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Purpose

Unit Customer Solutions Engineering Manager manages Customer Solutions Engineering operations and performance in a KONE Region (Country). He/she develops team’s competencies to meet current and future business needs.

Customer Solutions Engineering Manager ensures there is adequate technical expertise to understand customer needs, and to define best KONE solutions for customers in collaboration with sales and delivery teams.

Customer Solutions Engineering Manager drives technical solution compliance with engineering policy, safety regulations, local codes & standards for full solution lifecycle.

CSE Manager, manages or leads a small/medium size engineering unit in a KONE Region

Responsibilities and key activities

Responsibilities and key activities

CSE Manager responsibilities.

• Delivers CSE scope of work region responsible through CSE team, with support from, KMTA FL CSE team(s) and/or Supply Line engineering

• Identifies changes in market and technology environment and drives changes to solutions and ways of working

• Creates roadmaps for unit CSE development to meet business targets and manages progress

• Collects input and provides standardization opportunities

• Provides technical consultancy to Sales and customers

• Participates in high priority customer meetings as CSE representative, impacts on customer specifications and understanding customer needs

• Participates in pricing and cost committee, pre-tender reviews and order booking reviews to ensure solution meets customer, quality, safety and compliancy requirements

• Costing management; understanding total costing, Front Line target costing, and planning for cost effective solutions

• Ensures compliant deployment of engineering policy, local codes and standards

• Ensures CSE plans safe customer solutions

• Provides high-quality inputs for Sourcing and Supply Line

• Provides solutions where full lifecycle management is considered; installability and maintainability are taken into account

• If relevant for country legislation: accountable for technical solutions towards authorities

• Conducts CSE process performance management at unit level, and drives actions to improve performance

• Owns KONE Way CSE Operating model in the Unit (when leading the whole FL engineering unit)

• Ensures effective deployment and benefit realization of KONE Way CSE process and local initiatives

• Active contribution to further develop Customer Solutions Engineering capabilities in KONE Way

Leadership / People Management responsibilities:

• People management e.g. setting targets, conducting PDP’s and IDP’s for team members

• Balances unit CSE Resources according to Business priorities

• Balances CSE Resources with possible FL/SL/Hub organizations

• Assigns CSE resource for each early engagement case as per sales needs

• Assigns CSE resource for each sold job (at MS0b)

• Facilitates information sharing and creates collaborative working environment

• Drives competence development in the team

• Drives behaviour to represent KONE as one team towards the customer

• Leads the performance of the team

Professional requirements

• Minimum 7 years in management operations of engineering teams.

• Proven track record in management capabilities in regional / global environment

• Understanding of new construction and building modernization business and processes

• Holistic knowledge of Elevator solutions, products and processes

• Understanding applicable safety and environmental norms and standards

• Commercial business experience and/or strong business orientated mind-set

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/