Customer Solution Manger

Be You, Be Bayer

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining ‘impossible’.

We’re a digital-first culture and have our fingers of the pulse of cutting-edge tools and methods that can advance our organization and help us serve our customers better and more efficiently. Because of this, we’re always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognize technology as a powerful tool for streamlining processes and improving the business overall.

At Bayer Middle East we welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger.

We’re on a mission to advance the lives of those who work with us and support their career growth through our unique capabilities’ development programs, Project Assignments and Professional Development Assistance programs

Come grow with us.

Do Something That Moves you

• Collect Customer Sales orders from first all customers , Sales team and SCM. Analyse orders on hand versus commercial plans and ensure reporting and fulfilment of the residuals to meet the budget figures. Ensure agreed specific commercial and logistics conditions are accurately adhered to agreed terms and conditions
• Manage orders fulfilment / SAP deliveries creation according to the divisional followed allocation procedures. Align with Customers on delivery schedule/appointments. coordinate with 3PL Warehouses , Sourcing Units , transport agencies and WH team the shipping schedule . Ensure that aggregation data is provided to customers or governmental portals on time to enable the delivery execution.
• Perform Billing activities and ensure the release to accounting in a timely manner .
• Manage the selling (invoicing / CIF) prices in SAP with close interaction with Regulatory Affairs, Controlling and Market Access functions and in line with internal control policies.
• Steer implementation and maintenance of accurate Customer and Product Master‐Data in SAP, according to internal policies , guidelines and the defined rules and responsibilities.
• Manage the end to end letters of credit cycle in line with Bayer LC SOPs. Deliver to customers and/or Banks , related documentation and communications in partnership with F&A and Credit management.
• Align with Controlling , Commercial leads and SCM on quarterly / monthly Gross targets. Provide clarity regarding risk & opportunities to the outlook.
• Maintain and Provide daily outlook of monthly estimate "TMS" to Controlling and Commercial teams.
• Communicate any operational challenges that may impact negatively the gross to net spend to concerned departments i.e demurrages , expiries etc. Proactively work on cost avoidance from such events.
• Ensure Audit readiness and Secure the proper documentation / approvals as per the exceptional committee matrix for all incidents that differ from the contractually agreed terms and conditions.
• Provide complete set of shipping documents according to country requirements and business type in advance of shipment arrival in destination country to facilitate / ensure an immediate customs clearance
• Secure Country importation requirements of local approvals , inspection , insurance , preferential documents including governmental portals management i.e CargoX
• Work with internal teams and external parties (Customs authority , Chamber of commerce , MOH, EDA, NAFEZA ..etc) to address any Product Classification issues that may hinder the local approvals & ultimately customs clearance procedures.
• Mitigate any issues related to customs fees , duties, clearance procedures, demurrages, etc.
• Contribute Actively to local / sub regional S&OP meetings and ensure close alignment with local stakeholders (business, CPL functions, supply chain, distribution, RA, Quality, etc.) to deliver business results
• Act as first point of contact to manage escalations and exceptions from service delivery network for all customer solutions matters including but not limited to blocked orders, allocations, customer requests, governmental requirements etc.
• Responsible for successful execution of country portfolio of O2B Shared Service Centre Operators.
• Manage and resolve customer complaints in collaboration with concerned department/s (Pharmacovigilance, Quality, RA..etc) .
• Maximize customer service experience by better understanding Customer needs and offering Value Added Solutions to develop and execute joint operations plans
• Steer high level of attention to new launches and strategic products to match the organizational strategy whilst materializing the business plans.

Your Experience

• Bachelor s degree
• 3 years of customer operational experience in customer solutions ,order to cash , Export business , distribution and supply chain
• Deep understanding of end to end order to cash operations with particular focus on commercial and customer services
• Ability to use judgment to provide solutions to complex business problems and think beyond local context
• Strong stakeholder management capabilities and comfortable working with all levels of management
• Mature business ethics and deep understanding of applicable regulatory requirements
• Assertive, competent, confident, and resilient , Excellent analytical and communication skills
• French is a desired add on

Empowered to Achieve

At Bayer, we’re all about advancing life for those who work alongside us. We pride ourselves in leading the region with our progressive Flexible Working Arrangements policy to help you achieve that fundamental work life balance, giving you the freedom to work when you want, where you want, in addition to our exceptional parental leaves. Our competitive compensation packages and exciting dynamic working environment are designed for you. Join our global organization where you’ll find thrilling opportunities for personal and professional growth, assignments, learnings, and career advancement, while enjoying the freedom to express your individuality. Whether you are a free bird, a loving mother, a devoted father, a caring family member, a passionate social butterfly, a lifetime learner or whoever you choose to be, we care about who you are, and we welcome you to bring your true self be part of something bigger, to Be You at Bayer

We are dedicated to building an inclusive workforce and welcome applications from qualified individuals with diverse abilities who meet the specified criteria for this position because they are at the forefront of our minds as we recruit top talents.

If you are a person with disability and wish to apply, please send your CV directly to BME.InclusiveOpportunities@bayer.com, with the job vacancy title mentioned in the subject line.

You affirm that you have a disability by choosing to disclose upon submitting your resume, your disclosure will be handled confidentially and used solely for the purpose of considering your application as part of our commitment to diversity and inclusion.

Due to the high volume of applications received for advertised positions, please understand only those candidates who are shortlisted for interview will be contacted by our HR Team. If you are not contacted by our team regarding an application for a position three weeks from the closing date for the position, this means unfortunately on this occasion you were not shortlisted for the role and will not receive further contact regarding this position.