Customer Solutions Advocate

Overview

The Customer Solutions Advocate is one of a few roles that have direct interactions with our customers. They are responsible for providing forward-thinking problem resolution, with superior service, to address customer issues. This role will handle inquiries from a select set of customers and sales representatives, which will enforce a deep understanding of the customers’ needs and preferences.

This position is empowered to take appropriate action to execute solutions or escalate issues to the team manager when needed. They will partner with the sales team and build strong customer relationships, resulting in customer loyalty, retention, and revenue.

This role has a remote work designation unless otherwise required by customer contract/needs (i.e., work on site for customer location(s)), all subject to change based on customer demands.

Primary Responsibilities:

Resolve problems and provide timely / proactive resolution with superior service to address customer issues.
Handle inbound phone, email and chat contacts from a select set of customers and sales representatives.
Take appropriate action to execute solutions or escalate issues to the team manager on behalf of the customer.
Partner with the sales team and build strong customer relationships, resulting in customer loyalty, retention, and revenue.
Special projects to support customers as needed. Note: Could result in additional charge to customer.

Education and Experience:

Level of Formal Education: High School diploma or equivalent, Bachelors preferred
Area of Study: Customer Service
Minimum Years of Experience: 1
Type of Experience: Customer Service, Order Management
Technical Competencies & Information Systems: Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
Skills & Abilities:

Excellent verbal and written communication skills.
Superior relationship building
Time Management skills, ability to multi-task
Organizational skills
Demonstrated ability to initiate and analyze complex or undefined issues to determine proper course of action
Additional Language Skills: Excellent communication in English (written and verbal) and interpersonal skills
Personal Attributes & Other/Preferred:

Strong customer service orientation
Self-Starter
Analytical
Able to succeed in an ambiguous environment

About The ODP Corporation: The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC and ODP Business Solutions, LLC; The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule: The salary range for this role is $20.60/ per hour to $31.44/per hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button.

How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
Benefits Full-TimeAt ODP Business Solutions, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Physical:
Medical Insurance/Prescription Drugs
Dental Insurance
Vision Insurance
Flu shots
Emotional:
Mental Health Benefits
Support Programs
Employee Assistance Program (EAP)
Work-Life:
Location Events & Activities
Recognition & Rewards Programs
Flexible Work Schedules
Paid Holidays (as applicable by business unit)
Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)
Paid Parental Bonding
Adoption Reimbursement
Fertility Treatment Discounts
Financial:
401(k) and Roth Savings Plans
Savings Plan Employer Match
Commuter Benefits
FSA/HSA Pre-Tax Benefits
HSA Employer Match
Discount Center
Employee & Dependent Life and Accidental Death & Dismemberment
Short & Long-Term Disability
Medicare Concierge Services
Enjoy more control over your pay schedule with DailyPay
Community:
Charitable Giving
Volunteering & Mentorship

For more details on the Benefits we offer, please see our US Benefits Guide.
Benefits Part-TimeAt ODP Business Solutions, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Emotional:
Employee Assistance Programs
Community:
Volunteering & Mentorship
Physical:
Flu Shots
Work-Life:
Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment
Financial:
401 (k) and Roth Savings Plans
Savings Plan Employer Match
Discount Center
Medicare Concierge Services
Enjoy more control over your pay schedule with DailyPay