Customer Solutions Representative

Job Overview

BIOTRONIK, a leading global medical technology company, is seeking a dedicated and professional Customer Solutions Representative to join our team in Lake Oswego, Oregon, United States. This is a Full-Time position offering a competitive hourly wage of $25.00 - $30.00 USD per hour. The successful candidate will be a primary point of contact for our valued customers, providing exceptional support and ensuring a seamless experience. This role is vital for upholding our commitment to quality and customer satisfaction, playing a key part in maintaining strong relationships with healthcare professionals and partners who rely on our life-saving technologies.

Responsibilities

As a Customer Solutions Representative, you will be responsible for a wide range of duties focused on delivering first-class service. Your key responsibilities will include:

• Serving as the first point of contact for customer inquiries via phone, email, and digital platforms, responding in a professional and timely manner.
• Providing accurate information regarding BIOTRONIK products, services, and order statuses.
• Efficiently processing customer orders, returns, and exchanges with a high degree of accuracy.
• Troubleshooting and resolving customer issues effectively, escalating complex cases to the appropriate internal teams when necessary.
• Maintaining comprehensive and precise records of all customer interactions and transactions within our CRM system.
• Collaborating closely with sales, logistics, and technical support teams to ensure a cohesive and positive customer journey.
• Gathering customer feedback and sharing insights with relevant departments to contribute to the continuous improvement of our products and services.
• Adhering to all company policies and industry regulations, particularly those pertaining to the medical device sector.

Qualifications

We are looking for a candidate with a strong background in customer service and a genuine passion for helping others. The ideal candidate will possess the following qualifications:

• Proven experience in a customer service, client support, or a similar role.
• Exceptional verbal and written communication skills, with the ability to convey information clearly and professionally.
• Strong problem-solving abilities and a talent for thinking critically to find effective solutions.
• Excellent organizational skills and a keen eye for detail.
• The ability to work effectively in a fast-paced environment while remaining calm and composed.
• Proficiency in using CRM software and the Microsoft Office Suite.
• A collaborative and positive mindset, with a commitment to teamwork and achieving shared goals.
• Experience within the healthcare, medical device, or a related regulated industry is highly desirable but not essential.

Benefits

BIOTRONIK is committed to our employees' well-being and professional growth. We offer a competitive benefits package that includes:

• A comprehensive health and wellness programme.
• A competitive retirement savings plan.
• Generous paid time off and holiday entitlement.
• Opportunities for ongoing professional development and training.
• A supportive and innovative work environment where your contributions are valued.