Customer-S&S-Salesforce Technical- Life Sciences- Specialist Senior

Customer

The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Position Summary

Level: Specialist Senior (Architect) or equivalent

As a Specialist Senior at Deloitte Consulting, you will design, develop, and deploy enterprise-scale software solutions, lead the creation of robust pipelines and manage code deployment across environments. You will collaborate with cross-functional, global teams to translate functional requirements into effective deliverables, independently guiding and mentoring junior team members. Your role spans the full project lifecycle, including estimation, planning, execution, and tracking key metrics for analysis, ensuring high-quality and timely delivery of solutions.

Work you’ll do:

• Lead scrum teams for Epics/Features; provide technical design and develop stories per sprint.
• Lead estimation for Epics/Features; support project plan/timeline, upsell/cross-sell via estimations.
• End-to-end ownership of functional modules; lead story grooming/solutioning with onshore/client teams.
• Ensure quality with unit/peer review; conduct RCA on defects and provide timely fixes.
• Lead code reviews; ensure team adherence to standards; guide on customization vs configuration.
• Lead demos to clients; prepare status/QRM reports; present risks/issues in project meetings.
• Prepare process flows, release notes, pipeline management; leverage Delivery Excellence/automation assets.
• Prepare Gantt charts, RACII/dependency matrix; maintain project leverage with Manager.
• Prepare engagement review documentation; support upsell/cross-sell in account/project.
• Architect, lead, and optimize Agentforce/GenAI integrations; drive adoption of GenAI/Agentic solutions.
• Lead technical solutioning, code reviews, and customization/configuration decisions for Agentic solutions.
• Drive innovation in GenAI/Agentforce use cases; ensure best practices in AI/ML integration with Salesforce.

The team:

Step into our Sales & Service team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutions—advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you’ll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you’re ready to grow your expertise, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service!

Qualifications

Must Have Skills/Project Experience/Certifications:

• A minimum of 6+ years of consulting/ industry experience
• 5+ years of hands-on Salesforce development experience (Apex, Lightning Web Components, Visualforce, Integration APIs).
• Proven experience leading technical teams in Salesforce project delivery.
• Strong understanding of Salesforce configuration, security, sharing rules, and platform best practices.
• Experience with data integration, migration, and deployment strategies.
• Proficiency in source control systems (e.g., Git) and Agile methodologies.
• Salesforce Platform Developer certification required; additional Salesforce certifications are a plus.
• Excellent communication, problem-solving, and stakeholder management skills.
• Hashtags/Keywords: Salesforce, LWC, Apex, Integration, Sales Cloud, Service Cloud, Salesforce Configuration, Salesforce Customization, CI/CD Salesforce, Salesforce DevOps, Salesforce Certified
• SME in at least two Salesforce areas (e.g., Health/Life Science Cloud/Veeva CRM). And working experience on Service Cloud or Experience Cloud

Education:

• BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university

Location:

• Bengaluru/Hyderabad/Pune/Chennai/Kolkata