Customer-S&S-Varicent-Analyst

Customer

The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Level: Analyst or equivalent

• Configure/custom build user stories, unit test, document design and deployment.
• Support story estimation using guidelines. Gradually pick up more complex stories; maintain defined velocity.
• Ensure quality via thorough unit testing and code coverage.
• Follow project coding best practices. Learn/adopt firm tools; build rapport with onshore teams.
• Understand pipeline setup and DevOps procedures. Manage time for meetings and prep work.
• Learn/adopt new tech stack features; understand limitations.
• Learn basics of Agentforce/GenAI modules and their configuration within Salesforce.

Step into our Sales & Service team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutions—advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you’ll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you’re ready to grow your expertise, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service!

• 2 - 3 years of hands-on experience in working with Varicent (erstwhile IBM SPM) Tool v7 and above
• Experience in working on SPM technologies (preferred), apart from Application and Maintenance Services (AMS), Support and Maintenance and Data Integration is required.
• Proficiency in writing database queries and overall knowledge of database concepts is required
• Ability to design and develop reports and dashboards as per business requirement
• Experience in-
• • Creating/Modifying calculations, views, data stores in Varicent
  • Reporting for different roles and titles
  • Handling ad-hoc data change requests by the client
  • Working with complex data structures in extracting and transforming data
  • Working with data extraction from multiple databases such as Oracle, SQL Server and Teradata
  • Developing and managing web reporting portals (data extraction, load, creation of portal pages, testing, etc.)
  • Programming structural data validation checks and identify data discrepancies
• Knowledge of database management tools
• Knowledge of SQL and PL/SQL
• MS Excel and Access
• MS PowerPoint

• BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university

• Bengaluru/Hyderabad/Pune/Chennai/Kolkata