Customer Success Associate

Position: Customer Success Associate
Location: Mumbai, India
Experience: 2+ years
Employment Type: Full-time / On-site / Immediate joiner

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Key Responsibilities:-

1. Client Relationship Management

• Act as the first point of contact for all client inquiries and concerns via phone, email, WhatsApp, or in person.
• Build and maintain strong, trust-based relationships with parents and students.
• Address client concerns promptly and professionally, ensuring high levels of satisfaction.
• Proactively engage with parents to provide course updates, gather feedback, and share performance insights.
• Identify opportunities to cross-sell or upsell additional TIS courses and programs.

2. Class Scheduling and Coordination

• Manage end-to-end scheduling and coordination of classes, workshops, and training sessions.
• Collaborate with instructors, trainers, and vendors to finalize dates, times, and logistics.
• Prepare and share class schedules, updates, and reminders with students, parents, and instructors.
• Maintain accurate records of registrations, attendance, and student participation.
• Track and document student projects and progress, sharing periodic reports and feedback.

3. Student Progress Tracking & Reporting

• Take complete ownership of each student’s STEM learning journey at TIS.
• Maintain a detailed student progress database to track milestones and outcomes.
• Communicate regularly with parents to update them on their child’s development and achievements.
• Ensure that feedback from parents and students is documented and addressed promptly.

Qualifications & Skills

Education:

• Graduate or Postgraduate degree in Technology, Management, or Communication disciplines.

Experience:

• Minimum 2+ years of experience in client relationship management, operations, or customer success (preferably in the education or training sector).

Technical Skills:

• Proficiency in MS Office tools, especially Outlook and Excel.
• Strong comfort with digital communication platforms and CRM tools (if applicable).

Core Competencies:

• Excellent interpersonal and communication skills—both verbal and written.
• Strong program management and problem-solving abilities.
• High attention to detail with a commitment to maintaining accurate records.
• Ability to multitask, prioritize, and manage time effectively.
• Adaptable and proactive approach to changing priorities.
• Confident, empathetic, and customer-focused attitude when interacting with clients.
• Strong sense of ownership, accountability, and collaboration within a team environment.

Job Type: Full-time

Work Location: In person