Customer Success Associate

Job Title : Customer Success Asociate

Full Time - On-Site (4 PM to 1AM)

Experience: Min 3 years

- Location: Civic Center, Bahria Town, Rawalpindi

Qualifications:

- Bachelor's in Business Administration, Public Administration, or related field.

- 3+ years in client success, account management, or similar roles (US, Australia, Canada).

- Strong communication and relationship-building skills.

- Excellent problem-solving abilities and attention to detail.

- Proficient in CRM software and Microsoft Office (required).

- Familiarity with the construction industry and project management (preferred).

- Fluent in spoken and written English (mandatory).

Key Responsibilities:

- Act as the main contact for assigned clients, addressing inquiries and concerns promptly.

- Build and maintain strong, long-term client relationships for satisfaction and retention.

- Conduct regular client check-ins to gather feedback and assess needs.

- Provide training on tools and methodologies to enhance client success.

- Collaborate with internal teams for timely and accurate solution delivery.

- Track project progress, providing regular updates to clients.

- Analyze client feedback to identify service improvement opportunities.

- Coordinate with internal teams to enhance client satisfaction and outcomes.

- Maintain accurate client records in the CRM system.

Job Type: Full-time

Application Question(s):

• Are you proficient in English?

Work Location: In person