Customer Success Associate

Key Responsibilities

· Support daily communication with clients professionally

· Understand client requirements and coordinate with internal teams

· Assist with client onboarding and training sessions

· Track client feedback, satisfaction, and engagement metrics

· Maintain accurate records in CRM systems

· Coordinate with departments to resolve client concerns

Requirements

· Bachelor’s degree in Business, Marketing, Communications, or a related field

· Fresh graduates and candidates with up to 1 year of experience are encouraged to apply

· Excellent verbal and written English communication skills

· Basic knowledge of CRM tools such as Salesforce or HubSpot is a plus

· Positive attitude, willingness to learn, and strong interpersonal skills

· Female candidates are encouraged to apply

Benefits & Perks

· Competitive salary package

· Structured career growth opportunities

· Supportive work environment

· Exposure to international projects and industry practices

Shift Timings

· US Shift: 6:00 PM – 3:00 AM

Transportation/Daily pick and drop will be provided to the females by the company end.

Pay: Rs100,000.00 - Rs150,000.00 per month

Application Question(s):

The timings for this position are a permanent night shift (US Shift) from 6:00 PM to 3:00 AM. Are you completely comfortable and available to work these exact hours daily?
How many years of professional experience do you have in Customer Support, Client Coordination, or Account Management?
What is your level of familiarity with CRM platforms like HubSpot or Salesforce?
What is your current salary?
What is your expected salary?
Your notice period?

Experience: