Customer Success Associate - Pre Sales

Job Title: Customer Care Executive Responsibilities:

Handling Customer complaints & grievances. Resolving customer’s query via emails and phone calls.

Keeping track of the orders and arranging required styles on request. Resolving queries on social media on posts and direct messages.

Forwarding queries to concerned Team. Upselling on the desired products Required Experience/Skills/Education :

A bachelor’s degree in Administration or related field. A minimum of 3 years' experience (fashion ecom based preferred)

Excellent interpersonal and written and oral communication skills. Knowledge of CRM systems.

Computer skills. Knowledge of mediation and conflict resolution techniques

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Experience:

• total work: 2 years (Required)

Work Location: In person