Customer Success Coordinator – SaaS and SAP Solutions

We’re hiring a proactive, results-driven Customer Success Coordinator to support our global client base . The ideal candidate will have hands-on experience with SaaS and SAP platforms and a passion for championing client engagement and long-term satisfaction. Your mission is to drive adoption, deepen usage, and reduce churn by helping clients unlock the full potential of our solutions. You’ll work closely with customers to understand their business goals, address engagement challenges, and ensure they achieve measurable outcomes through our software platforms.

Key Responsibilities:

• Proactively reach out to clients showing low engagement or usage. Educate, motivate, and coach them on features that address their unique needs, helping them get the most value from their subscription
• Personally lead conversations and campaigns with underutilizing accounts through calls, emails, screen shares, texts, and check-ins.
• Jump in on any complex, high-value, or at-risk onboardings, ensuring these clients receive exceptional, personalized support to become power users.
• Identify clients at risk of cancellation due to low usage; develop and execute recovery plans to re-engage and retain them.
• Recognize upsell opportunities and confidently recommend additional features or packages that solve real client problems.
• Regularly share feedback and insights with the product and leadership teams to help shape our roadmap and continuously improve the client experience.

Requirements & Qualifications:

• Experience in Customer Success, Account Management, SaaS sales/support, or a in related field is must.
• Bachelor's degree in a relevant field.
• Comfortable working in a night shift (Onsite)
• Proven ability to motivate and guide customers to use technology/software more effectively.
• Skilled at building relationships, asking the right questions, and identifying obstacles to adoption.
• Confident communicator written, phone, and video with a persuasive, consultative style.
• Able to juggle multiple accounts and priorities without losing attention to detail.
• Comfortable with data: can track usage trends and report on your impact.
• Comfortable using platforms like Salesforce , Google Workspace , and support ticketing systems.
• Professional, upbeat attitude with a collaborative mindset.