Customer Success Engineer

Make legal technology accessible to everyone
At Saga, we're building the intelligence that helps lawyers think faster, work smarter, and stay in control of their craft. Our AI platform blends legal reasoning with machine precision to make complex work simpler, sharper, and more human.

We're gaining momentum. Lawyers rely on us for critical work every day, and our growth is accelerating. We're opening a new role that connects product, tech, and customers - someone who'll help us scale without losing what makes us great.

Your role as Customer Success Engineer
You'll sit between our customers and our product, making both better. As our first dedicated Customer Success Engineer, you are the main technical point of contact for customers and internal teams when it comes to product questions, integrations, and platform behaviour. You help legal teams get real value from our AI platform by solving issues fast, preventing recurring problems, and feeding real world insights back into the product. You work hands on with logs, APIs, workflows, and edge cases, always with the end user in mind. This is a builder role. You are not stepping into a finished support machine. You help design how support works, what good looks like, and how we scale it without losing quality.

What you’ll do:

• Act as the first point of contact for technical questions and product issues
• Debug and reproduce customer facing issues and escalate when needed
• Investigate logs, errors, API requests, and AI workflow behaviour
• Translate customer pain points into clear insights for Product and Engineering
• Create and maintain technical documentation, guides, and solution examples
• Work closely with Engineering, Legal Research, Product, and Infra teams
• Improve onboarding and self serve support to reduce inbound tickets over time

What you bring to our team
You're motivated by solving real problems for real people. You stay composed under pressure, enjoy the challenge of debugging complex issues, and know how to explain what went wrong in plain language. You care about user outcomes and understand the technical side well enough to get them there. You also bring:

• 3+ years of experience in a technical support or technical success role
• Hands on experience troubleshooting SaaS platforms, APIs, and integrations
• Debugging skills with logs, errors, reproductions, and API flows
• Interest in AI workflows including LLM usage, embeddings, RAG, and token limits
• Clear written communication skills for documentation and user guidance
• Ability to explain technical concepts to non technical users
• Fluency in English is required. Any additional European language is a plus.

What we offer in return
Saga is built on the belief that better legal technology should serve everyone, not just those with the biggest budgets. We offer you a genuine opportunity to make legal AI accessible to professionals who truly need it. The autonomy is real, the growth path is clear, and what you build will help shape how an entire market adopts AI. We also offer:

• A salary up to €42.000 per year depending on experience
• Clear growth path towards technical leadership: Senior Engineer, Implementation
• Lead, or Product Management depending on where your interests take you
• High autonomy with freedom to experiment, decide, and build your own way
• Remote first setup within EU time zones, with optional workspaces
• A team that moves fast, thinks clearly, and builds with care
• Annual learning budget for certification and conferences
• Hardware and workstation equipment budget
• Entrepreneurial energy at global scale

If all this sounds like your kind of challenge, we’d love to hear from you.

Job Types: Full-time, Temporary, Contract, Permanent

Pay: Up to 1,296,451.25TRY per year

Application Question(s):

• Can you tell us a bit about how you currently use AI in your day to day. We're curious which tools you rely on and how you apply them in your work?

Language:

• English (Required)

Work Location: Remote