Customer Success Engineer

Job Purpose:

Acts as the single point of contact for the customer for throughout the whole engagement from inception to delivery to operations till the contract is concluded.

Qualifications & Experience:

• Experience in a solution or technical architect role using service and hosting solutions such as private/public cloud IaaS, PaaS and SaaS platforms.
• Experience in architecting and designing technical solutions for Microsoft-centric solutions based on industry standards using (Azure) IaaS, PaaS and SaaS capabilities.
• Experience with any claims-based authentication (SAML/OAuth/OIDC), MFA, JIT, and/or RBAC / Ping etc.
• Knowledge of cloud security controls including tenant isolation, encryption at rest, encryption in transit, key management, vulnerability assessments, application firewalls, SIEM, etc.
• Managed the end-to-end lifecycles of a project/product in solution architect capacity
• Experience with mission critical technology components with DR capabilities.
• Extensive experience in financial management, solution plan development and product cost estimation.
• Solid business acumen, management and marketing communication skills.
• Significant experience in presenting ideas, products, concept papers to varied audiences.
• Experience coaching and mentoring others.
• Leadership capability and proven ability to manage difficult stakeholders.
• Experience supporting peer teams and their responsibilities; such as infrastructure, operations, engineering, info-security.