Customer Success Executive (Oracle Health)

The CSE oversees customer experience through the customer lifecycle and is accountable for overall operational success of the customer with using Oracle Health solutions and services. The CSE seeks and identifies opportunities for ongoing improvement and simplification in business operating procedures leading to improved effectiveness of the organization and optimization of Oracle Health product/system use, adoption and value realization.

The CSE develops, tracks and manages priorities and committed actions to ensure progress on identified opportunities. Additional responsibilities include cultivating strong partnerships with key internal and external stakeholders and leveraging relationships to achieve positive outcomes and incremental revenue growth within assigned customer account portfolio.

The CSE will be measured on the following:

• Strong Success Plans for their customer or portfolio of customers
• Success Stories
• ARR retention and growth
• Code currency
• Sales Leads generated
• Customer performance on KPIs relative to peers
• Grow the overall culture and practice of customer success within Oracle Health by participating in key initiatives, be a part of or lead the building of CS tools and enablers, mentoring and growing junior CSMs and evangelizing the practice of CS across Oracle Health

Required Experience:

Bachelor's or Master's degree in IT, HealthCare, related field or equivalent relevant work experience

At least 10+ years software implementation/Support work experience

Healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience

Preferred Qualifications:

EMR/EHR experience

Experience working in Support Sales, Application Managed Services and SolutionWorks business units

Willing to work 100% from client location

Willing to work additional or irregular hours as needed and allowed by local regulations

Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position

Perform other responsibilities as assigned

Customer Success Executive Oracle Health • United Arab Emirates