Customer Success Finance Manager

Responsibilities

• Drive Azure consumption growth strategy with Customer Success organization, Support focus areas, such as Unified, Commercial attach and whitespace opportunities.
• Deep insights on Commit to Complete & pipe Generation by CSAMs.
• Drive insights on consumption (MACC/ACR, usage), optimization/churn analysis and support account-level action plans on consumption.
• Partner with Segments to drive conversations on Cloud Consumption, Deal Economics (ECIF, Unified).
• Drive productivity insights for CSU resources including Capacity Utilization for meeting customer obligations.
• Lead Azure Committed Pipe Forecast assumptions and Support Budget and Forecast.
• Usage Insights across SAs - MW including Co Pilot , Security Co Pilot Biz Apps and AOAI.
• Support revenue - ensure right sizing & drive enhanced Solutions by SA to drive AOAI/Copilot; UCR target and insights - Drive Unified Yield.
• Lead ECIF yield insights to drive profitable Azure growth for the business- Track and Review ACR progress.
• Support Simplification on Budget & Forecast centralization and field reporting standardization.
• Support business partners on Compliance matters.
• Key metrics: Azure Committed Pipe $ and close velocity, Support, Cost of Consumption %, Discount.
• Critical Indicators of Success.
• CSU productivity metrics, particularly as it relates to consumption/cost of consumption.
• ECIF Yield reviews and progress.
• Consumption (ACR, Teams MAU, D365 MAU, Co pilot).
• Digital Transformation Deal Economics, partnering with Segment Finance Managers.
• Support commercial attach.
• Azure Committed pipe and Support Forecast Accuracy.
• Compliance Excellence – PRM, Deal reviews, Rev Rec.

Qualifications

• 7+ years of experience in finance / finance leadership positions.
• Experience in Multinationals with multi-product/multi-segment finance roles is recommended.
• Analytical mindset and passion for process excellence.

• Demonstration of people leadership and buisness partnering capabilities
• Fluent in English.
• BA/BS or MBA degree in Finance, Economics, CPA preferred.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.