Customer Success Manager

About Us – Klicpic.com

Klicpic.com is a tech-driven photography and digital services platform helping people and brands capture and relive their best moments. From event photography to photo management and delivery, our goal is to provide seamless, beautiful experiences that turn memories into magic.

As we grow, customer experience remains at the heart of everything we do. We're now looking for a Customer Success Manager to ensure every client feels supported, valued, and delighted.

What This Role Offers

• A chance to build long-term relationships with clients and partners
• The opportunity to shape and scale customer experience processes from scratch
• Daily collaboration with cross-functional teams like Operations, Photography, Sales and Marketing
• Ownership, autonomy, and rapid career growth
• A fast-moving, feedback-driven, and supportive work culture

Role Overview – Customer Success Manager

As a Customer Success Manager, you’ll act as the primary point of contact for our clients — ensuring they have an exceptional experience from onboarding through post-delivery. You’ll be responsible for managing expectations, resolving issues, and building lasting customer relationships.

Key Responsibilities

• Own the customer journey from onboarding to feedback collection
• Coordinate between customers and internal teams to ensure smooth delivery of services
• Proactively identify customer pain points and provide timely resolutions
• Build trust and rapport with clients, increasing repeat business and satisfaction
• Track client success metrics (NPS, CSAT, feedback loops) and recommend improvements
• Collaborate with Ops, Photography, Sales and Tech teams to enhance service quality
• Contribute to building scalable customer support processes and FAQs
• Maintain customer records, calls, and interactions through CRM tools

What We’re Looking For

• Bachelor’s degree in any field (Business, Communications, or Marketing preferred)
• 1–3 years of experience in customer success, support, account management, or client-facing roles
• Excellent verbal and written communication skills
• Ability to manage multiple clients and tasks with a high attention to detail
• A friendly, empathetic, and problem-solving mindset
• Familiarity with CRM tools, customer support platforms, or ticketing systems is a plus
• Interest in photography, events, or e-commerce is a bonus

What You’ll Gain

• Experience in one of the fastest-growing areas of tech – Customer Success
• Insight into how startups run cross-functional teams to drive delight
• Performance-based growth path with learning opportunities
• A creative and flexible work environment with a focus on people-first culture

Job Type: Full-time

Pay: ₹360,000.00 - ₹480,000.00 per year

Benefits:

• Internet reimbursement

Application Question(s):

• You’re managing 10 clients and two of them need urgent attention at the same time. How would you prioritize?
• If a client’s order is delayed due to a logistic issue, how would you communicate it to them?
• Describe a time when you had to deal with an unhappy customer or client (real or hypothetical). What would you do to resolve the issue?

Education:

• Bachelor's (Required)

Experience:

• Customer relationship management: 2 years (Required)

Language:

• English (Required)
• Kannada or Telugu (Preferred)

Work Location: In person