Customer Success Manager

Position: Customer Success Manager

Location: Dubai, UAE - Onsite / Hybrid

Duration: Full-time

Salary: AED 25K/Month + Other Benefits

Role Overview

Client is seeking a Customer Success Manager, a first-of-its-kind role that blends implementation expertise, customer success leadership, and solution design thinking.

Acting as the strategic bridge between client and customer teams, this role ensures that customer's business and objectives are understood, solutions are tailored, feedback is continuously captured, and value is delivered throughout the customer lifecycle.

This is a niche role for seasoned professionals who thrive at the intersection of Facility Management/Building Technology, Facility Management Operations, and Customer Engagement in the facility management (FM) industry.

Requirements

• 5-12 years of total professional experience.
• At least 5-7 years in customer-facing roles such as Implementation Consultant, Solutions Consultant, or similar, with a proven track record of leading customer engagements end-to-end.
• Strong ability to manage stakeholder expectations, navigate complex escalations, and balance business and technical priorities.
• Excellent communication, relationship management, and documentation skills.
• Ability to work cross-functionally with product, engineering, support, and customer success teams.
• Industry experience in SaaS, PropTech, Facilities Management, or Enterprise B2B environments is a strong plus.