Customer Success Manager

At Browzwear, we’re transforming the fashion industry with cutting-edge AI & digital twin technology. Our platform empowers the world’s leading brands and manufacturers to bring products to market faster, smarter, and more sustainably. We are now seeking a proactive & strategic Customer Success Manager to join our APAC team. 

This is a high touch B2B enterprise customer role, where you’ll shape digital adoption strategies, accelerate value realization, and be the voice of the customer across our business. 

What You Will Do

• Own a portfolio of strategic enterprise and mid-market accounts across onboarding, adoption, renewal, and expansion 
• Proactively identify & align software adoption & expansion to customer’s business outcomes and continuously measure delivery of business outcomes 
• Lead business reviews, success planning, and strategic check-ins aligned to measurable outcomes and KPIs with C-level executives to daily users 
• Partner with customer as a thought leader in driving business transformation, workflow optimization, and adoption of digital first workflows 
• Develop & roll out scalable customer success programs and contribute to evolving playbooks, templates, and processes. 
• Inspire customers with industry best practices and cross pollinate knowledge to encourage steady adoption & value realization 
• Collaborate with sales, product, marketing, and support to ensure consistent, value-driven customer experiences  
• Identify growth opportunities and collaborate with sales to drive cross-sell/upsell conversations 
• Own portfolio health, product usage leading to above average renewals & growth targets 
• Identify & proactively manage account risks and is able to maintain below average churn rates 

Who You Are:

• 5–7+ years of experience in high touch customer success, account management in B2B Enterprise SaaS or engagement, account Management in top tier consulting firm 
• Strong commercial acumen with experience in achieving consistent renewals targets and driving expansions 
• Ability to translate technology into business value and ROI-driven narratives. 
• Highly organized, strategic thinker with strong presentation and facilitation skills 
• Comfort working across global, cross-functional teams in a fast-paced environment. 
• Background in fashion or retail tech preferred but not mandatory. 
• Fluency in spoken/written english is mandatory & fluency in spoken mandarin/vietnamese preferred, not mandatory.