Customer Success Manager

We are hiring a Customer Success Manager to manage U.S-based clients, ensure smooth onboarding, maintain strong communication, and deliver successful digital marketing campaign performance.

Key Responsibilities

• Manage day-to-day communication with U.S clients
• Understand client goals and ensure campaign delivery (SEO, GMB, PPC, Social Media)
• Track campaign performance and share weekly/monthly reports
• Coordinate with internal SEO, PPC, and Creative teams to deliver tasks
• Handle client escalations and ensure customer satisfaction
• Conduct onboarding, project kick-offs, and review meetings
• Maintain CRM records & follow-ups
• Identify upsell/cross-sell opportunities
• Ensure client retention and long-term business relationship

Requirements

• Proven experience in digital marketing or agency-based client handling
• Strong communication skills (English Mandatory)
• Knowledge of SEO, Google My Business, Meta Ads, & PPC campaign basics
• Ability to multitask & manage multiple accounts
• Strong reporting, client communication, and problem-solving skills
• CRM and task management experience preferred (HubSpot/Trello/Asana)

Benefits

• Competitive salary + Bonuses
• Saturday & Sunday Off
• Career Growth in Digital Marketing
• Friendly & skilled professional environment

Job Types: Full-time, Fresher

Work Location: In person