Customer Success Manager

Customer Success Manager – Enzo Dialer

Location: [Specify Location/Remote Option]

Do you thrive on ensuring clients get maximum value from their SaaS investment?

Enzo Dialer is looking for a dedicated Customer Success Manager to be the strategic partner for our clients post-sale. You won't just manage relationships; you will own post-sale performance—safeguarding our retention and driving product adoption to maximize MRR stability.

What You'll Own:

• Activation & Onboarding: Manage the client journey from contract signing through implementation and training, ensuring a fast time-to-value.
• Health & Risk Management: Build structured success plans, monitor account health signals, and lead proactive outreach to prevent churn and recover at-risk accounts.
• Strategic Partnerships: Lead Quarterly Business Reviews (QBRs) and optimization sessions, translating product usage data into tangible client ROI.
• Scale & Standardization: Build and implement documentation, playbooks, and standardized processes to help the Customer Success function scale efficiently.
• Growth Opportunities: Identify and convert upsell and expansion opportunities that align directly with documented client needs and usage patterns.

Key Requirements:

• Proven experience managing SaaS accounts with a focus on activation, adoption, and retention metrics.
• Exceptional skills in communication, expectation-setting, and managing high-stakes client escalations.
• High ownership mindset with the ability to diagnose operational gaps and drive both client and internal accountability.

We Measure Success By:

• Churn Reduction
• Expansion Revenue
• Product Usage Adherence
• SLA Compliance

If you are a proactive problem-solver with a strong operational focus, we encourage you to apply!

Option 2: The Punchy LinkedIn Ad (Focus on Impact)

Subject: Hiring a Customer Success Manager to own Retention & Value at Enzo Dialer!

Body:

Are you the CSM who can turn potential churn into guaranteed renewal?

Enzo Dialer is searching for a high-impact Customer Success Manager to be the ultimate guardian of our client base. This role is crucial: you'll directly impact MRR stability by mastering activation, maximizing adoption, and driving expansion.

You are a fit if you can:

• Manage robust onboarding and implementation to guarantee fast time-to-value.
• Run metric-driven QBRs and structured success plans.
• Proactively use account health signals to prevent churn and manage escalations.
• Identify clear upsell and expansion opportunities based on client needs.
• Build the playbooks and documentation needed to scale the CS function.

This requires experience managing SaaS accounts, strong problem-solving skills, and comfort running KPI-driven conversations.

Ready to own the post-sale lifecycle and secure our growth? Apply today!

Job Type: Full-time

Pay: E£40,000.00 - E£50,000.00 per year