Customer Success Manager

Customer Success Manager – Enzo Dialer

Location: [Specify Location/Remote Option]

Do you thrive on ensuring clients get maximum value from their SaaS investment?

Enzo Dialer is looking for a dedicated Customer Success Manager to be the strategic partner for our clients post-sale. You won't just manage relationships; you will own post-sale performance—safeguarding our retention and driving product adoption to maximize MRR stability.

What You'll Own:

• Activation & Onboarding: Manage the client journey from contract signing through implementation and training, ensuring a fast time-to-value.
• Health & Risk Management: Build structured success plans, monitor account health signals, and lead proactive outreach to prevent churn and recover at-risk accounts.
• Strategic Partnerships: Lead Quarterly Business Reviews (QBRs) and optimization sessions, translating product usage data into tangible client ROI.
• Scale & Standardization: Build and implement documentation, playbooks, and standardized processes to help the Customer Success function scale efficiently.
• Growth Opportunities: Identify and convert upsell and expansion opportunities that align directly with documented client needs and usage patterns.

Key Requirements:

• Proven experience managing SaaS accounts with a focus on activation, adoption, and retention metrics.
• Exceptional skills in communication, expectation-setting, and managing high-stakes client escalations.
• High ownership mindset with the ability to diagnose operational gaps and drive both client and internal accountability.

We Measure Success By:

• Churn Reduction
• Expansion Revenue
• Product Usage Adherence
• SLA Compliance

Job Type: Full-time

Pay: E£40,000.00 - E£50,000.00 per year