Customer Success Manager

Client Success Manager

Role

Primary representatives of an offering organization at one or more client accounts. Accountable for driving revenue, TCV and profit, while enabling long-term client satisfaction, retention, and identifying opportunities for innovation and growth.

Responsibilities

• Manage the day-to-day delivery of assigned client accounts.
• Collaborate with Account Delivery Associates to ensure smooth account operations.
• Develop and maintain client relationships to understand their needs.
• Assist in budget management and cost control for the accounts.
• Work with senior leadership to define and track key performance metrics.
• Stay informed about industry trends and their impact on account strategies.
• Address and resolve account-related issues and escalate when necessary.
• Provide regular updates on account performance.

Basic Qualifications:

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role.
• Proven experience in account delivery and leadership roles.
• Proficiencies in strategic planning, client relationship management, and team leadership.
• Continuous learner that stays abreast with industry knowledge and technology.

Other Qualifications:

• An advanced degree in a relevant field is a plus
• Relevant certifications such as PMP (Project Management Professional) is a plus