Customer Success Manager

Description

You’re an excellent candidate for Bizzdesign because you …

Live in Saudi Arabia and can commute to Riyadh (4 days per week in the office)
Speak fluent Arabic and English
Have 5-10 years of experience in similar customer-facing roles and a background in Enterprise Architecture

About the role

This role is designed to ensure enhanced long-term value across our customers in the Middle East. You will act as the primary Customer Success Manager for the region, building trusted relationships with customers and working closely with partners and internal teams.

You will drive customer engagement, adoption, renewals, and growth by focusing on value-based outcomes in Enterprise Architecture. This is a senior, independent role that combines technical credibility with commercial ownership, focused on delivering customer value and strategic impact.

What will you do

Own Customer Success for the Middle East region, acting as the primary point of contact for customers.
Drive customer retention and renewals through proactive engagement, value realization, and early churn risk identification.
Lead value-based customer conversations, guiding customers on outcomes, goals, and the business value of Enterprise Architecture.
Manage onboarding, training, workshops, and refresh sessions.
Advise customers on Enterprise Architecture, portfolio management best practices, and complex solution implementations.
Identify and support upsell and cross-sell opportunities within the existing customer base.
Work independently across multiple Middle East countries, collaborating closely with the Riyadh team and the Dubai-based sales.

What we are looking for

5–10+ years of experience in Customer Success, Pre‑Sales, Consulting, or a similar customer-facing role.
Fluent in Arabic and English, both verbal and written, with executive-level communication.
Strong background or exposure to Enterprise Architecture or strategic IT/business transformation domains.
Bachelor’s degree in IT, Business, Economics, or a related field.
Proven ability to operate with a commercial mindset, balancing technical credibility with renewal and growth responsibility.
Confident working independently in a complex, multi-country, and partner-driven environment.
Role is based in Riyadh, Saudi Arabia, and will require occasional regional travel based on business need; Saudi nationality preferred due to local employment regulations.

What we offer

A competitive salary complemented by an annual bonus.
A medical insurance plan designed to support your wellbeing and give you peace of mind.
25 vacation days to recharge.
Hybrid working: 4 collaborative days in-office days, with 1 day designed for focused work from home.
House and transportation allowance.
Top quality IT equipment from day one, plus a personal tech budget so you can tailor or upgrade your setup to your liking.
Global collaboration in an international environment, working alongside talented people from all over the world.

Recruitment process

In this role, you can expect the following interviewing process:

1st Interview with Internal Recruiter (45 minutes)
2nd Interview with the Hiring Manager (45 minutes)
3rd Interview with the team [In the office (60 minutes)]

Please note

Please submit your application in English, as it’s our company’s language, and you’ll be using it daily once you’re part of the team.
Please apply through our website or via the LinkedIn job post. Applications sent by email will not be reviewed.
We are not considering agency applications for this position.
We may use AI-based tools to support parts of the recruitment process, such as reviewing applications or resumes. These tools support our recruitment team but do not replace human decision-making, and all final hiring decisions are made by people.

About Bizzdesign

Bizzdesign is a global leader in enterprise transformation software. Our Enterprise Transformation Suite enables organisations to plan, design, and govern change, bringing strategy and execution together in a single, trusted view. We empower teams to make better decisions with data-driven insights, helping them become more efficient, agile, and resilient. We believe successful transformation is about alignment, connecting strategy to execution, and business to IT.

At Bizzdesign, our culture is the engine that turns bold goals into results. We move as one, and everyone’s contribution matters. We believe that when we work together and hold ourselves accountable, we achieve more and create an environment where everyone can thrive. We value innovation, building with purpose, striving for excellence, and authenticity.

Headquartered in the Netherlands and present in more than 19 countries, our team of 600+ professionals represents over 32 nationalities. Trusted by more than 2,000 organisations worldwide, our deep expertise supports enterprises on their transformation journey.

DEI Statement

Bizzdesign stands for equity and inclusion. We believe that a diverse and inclusive workplace is essential to our success, and we are committed to building a team that reflects a wide range of backgrounds, perspectives, and skills.

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